We want you to love our Barticipation Awards ™ as much as we do. All of our Awards are handmade, so the actual pieces may vary slightly in color and size from the images shown online.. We love this about our products; they are all unique and have a handmade story behind them. We strive to provide the most accurate information about each product; please make sure that you have carefully read the descriptions and viewed the images of each item before placing an order.
If you are not completely satisfied with your order, please email us at barticipationawards@gmail.com within 10 days of receipt of your shipment. Please note that International orders are final.
To be eligible for a return, your item must be unused and in the same condition that you received it. Any item purchased at a discounted price is a FINAL SALE and is not eligible for return. Please note that we cannot refund the original shipping charges as these are paid directly to our carrier.
Include “RETURN” in the subject line of your email and a brief description of why you would like to return an item. Your return must be approved by our office. Do not return a product unless you have received an email approval from our office.
Your return order must be shipped and received at our office within two weeks of receiving your return approval from us. You will be responsible for paying for your own shipping costs for returning your item. We recommend that you choose a carrier that can provide tracking and proof of delivery as we are not responsible for items lost or damaged in transit and this will help ensure that your product is received at our office within the two week return window.
We reserve the right to refuse your return if your order is received after the two week time frame, the item is not in its original condition, or if it is damaged or altered in any way.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be issued in the same form as the initial payment. We cannot refund the original shipping charges as these are paid directly to our carrier. You will be refunded for the amount you paid, minus the original shipping charges. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment.
